Terms of Service

This website is operated by Balmain Body. Throughout the site, the terms “we,” “us,” and “our” refer to Balmain Body. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

We strive to ensure that all descriptions and pricing of our fragrances are accurate. However, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you of this as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it.

All prices are subject to change without notice.

Our return policy lasts 30 days from the date you receive your order. If 30 days have gone by since your purchase, we, unfortunately, can’t offer you a refund or exchange.

To initiate a return or exchange, please visit our Returns Portal powered by Loop Returns [insert link], and follow the instructions. We cover the cost of return shipping for returns made within 30 days.

Refunds will be processed once the returned item has been received and inspected, typically within 5-7 business days. Refunds are issued to your original payment method.

We process all orders within 24 hours, excluding weekends and public holidays. Standard shipping takes 3-5 business days via Sendle, and express shipping options are available for 1-2 business days. You will receive tracking information once your order has been shipped.

Your privacy is important to us. All personal information provided to us is used only for the purpose of processing your order and enhancing your shopping experience. We do not share, sell, or rent your personal information to third parties. For more details, please review our Privacy Policy.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in any unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Balmain Body and our employees shall not be liable for any loss or damages arising from your use of our site or our products.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.

The Balmain Body mobile message service (the "Service") is operated by Balmain Body (“Balmain Body”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Balmain Body’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Balmain Body through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Balmain Body. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to BalmainBody or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Balmain Body mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to BalmainBody or email info@balmainbody.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy.

If you have any questions about these Terms of Service, please contact us at info@balmainbody.com.au.