Returns Policy.

At Balmain Body, we want you to love your fragrance. If you’re not completely satisfied, we’ve made it easy for you to return or exchange your item through our simple, hassle-free returns process.

Returning or exchanging an item is quick and easy:

1. Visit Our Returns Portal: Head to the returns portal to start the return process.
2. Enter Your Details: Provide your order number and email address to access your return options.
3. Select Your Item: Choose the item you want to return or exchange and provide a reason for the return.
4. Choose Refund or Exchange: You can either receive a refund or exchange the item for a different fragrance.
5. Print Your Return Label: We will provide you with a prepaid return shipping label—just print it out and attach it to your package.
6. Send It Back: Drop off your return at your nearest postal location, and once we receive it, we’ll process your refund or exchange.

To be eligible for a return or exchange, your item must meet the following conditions:

• The return must be initiated within 30 days of receiving your order.
• The item must be unused, or very slightly used and in its original packaging.

We’ve got you covered! If your return is initiated within 30 days of receiving your order, we cover the cost of return shipping.

Once we receive your return, please allow 5-7 business days for your refund to be processed. Refunds will be issued to your original payment method, and you’ll receive a confirmation email once your refund has been processed.

If you’d like to exchange your fragrance for another scent, simply follow the steps in our Returns Portal and select the exchange option. We’ll ship your new fragrance as soon as we receive the returned item.

Please note that we do not accept returns or exchanges on the following items:

• Gift cards
• Samples or promotional items

If you receive a damaged or incorrect item, please contact us at info@balmainbody.com.au within 48 hours of receiving your order. We will arrange for a replacement or refund as quickly as possible.

If you have any questions about our return policy or need assistance, feel free to contact us at info@balmainbody.com.au. On message us here. We’re here to help!