Privacy Policy

At Balmain Body, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.

We collect the following types of information:

Personal Information

When you make a purchase, contact us, or sign up for our newsletter, we collect personal information such as:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment details (e.g., credit card information)

Order Information

When you place an order, we collect details such as:

• Products you’ve purchased
• Order history

Automatically Collected Information

When you browse our site, we automatically collect certain information about your device and usage, such as:

• IP address
• Browser type and version
• Time zone setting
• Referring site (how you arrived at our site)
• Pages visited on our site
• Device type (e.g., desktop, tablet, or mobile)

We use the information we collect to:

• Process and fulfill your orders, including sending shipping confirmations and updates
• Provide customer support and respond to inquiries
• Personalise your experience on our website
• Improve our website and services based on your preferences and feedback
• Send marketing communications (if you’ve opted in)
• Detect and prevent fraud or security issues

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers, such as:

• Payment processors (to securely handle your payment information)
• Shipping companies (to deliver your orders)
• Marketing platforms (to send promotional emails, if you’ve opted in)

These third parties have access to your personal information only to perform specific services on our behalf and are required to protect your information.

If you have opted in to receive our newsletter or marketing emails, we may use your email address to send you updates, promotions, and other information about our products. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us at info@balmainbody.com.au.

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.

To exercise any of these rights, please contact us at info@balmainbody.com.au.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Our website may contain links to third-party websites or services that are not owned or controlled by Balmain Body. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: info@balmainbody.com.au